How to get buy-in and keep coworkers engaged in your Voice of the...

Getting buy-in for any new program can be tough.  Getting buy-in for a new cross-functional program is tougher. That’s what makes getting a Voice of the Customer program off the ground so challenging. VoC programs focus on driving company change based on customer feedback, and customer feedback comes from almost every department, whether it’s product management, marketing, sales, or customer […]