post it notes discussion board
How to Measure CX in 2020

According to a B2B Marketing survey, two-thirds of marketers plan to make customer experience a priority over the next year. More than a quarter of those surveyed are prioritizing CX before the year-end to get ahead. The companies that are¬†fine-tuning their customer-centric CX programs¬†experienced strong revenue growth and ROI, reporting more than 2X return on […]