Listen to customer needs in real time.
Identify issues as they’re happening.
Discover instant customer insights from your feedback, and receive alerts when problems need your attention.
Understand the most common issues impacting customers.
Stop tagging feedback in spreadsheets!
Track and compare competitor feedback trends.
Track the effectiveness of your initiatives.
Empower employees across the company to understand common issues, collaborate on solutions to overcome them, and measure the impact of these initiatives on customer feedback and sentiment over time.
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