The voice of your customer comes from more than just surveys.

Loop allowed our team to get to the root of product value gaps in near real-time so that we could focus efforts on solving problems rather than identifying them. This has saved our Advocacy team hours of manual feedback analysis and provided us with the data we need to drive the biggest impact for our customers.

Having everything in one place….from prospect feedback to customer NPS and online reviews… is tremendously helpful. This requires less heavy-lifting from me and my team, and we now have a complete picture of the key features that are driving purchase decisions. I don’t have to be reactive, I can be more proactive in arming Sales, Marketing, Product, and Customer Success with unbiased and critical visibility into the greatest value-drivers of our product.

LoopVOC is a copywriting goldmine. Speaking your audience's language is incredibly persuasive. As a copywriter who lives and breathes persuasion, I know I'm more likely to succeed when I mirror the voice of the customer. LoopVOC has made it so much easier for me to find the voice of customer data I need to do my job well.

LoopVOC has allowed us to aggregate, in one place, all of the different customer reviews about our products. This has allowed cross-functional leaders to understand exactly what the market thinks about Foxit products.

It was so easy to get started with Loop. And it was something that everybody saw value in immediately. Why not make it easier on ourselves to identify customer opportunities? You cut some things that aren’t worth the money, but add things [like Loop] that are definitely worth the money.

Loop allows us to move past just building for the user. We can see market trends and white space opportunities and build our roadmap based on the greatest priorities and opportunities.

Loop is helping us shine a light on areas that we suspected might need improvement, however, we didn’t have the concrete data to back that up. With Loop, we have concrete data now and we can better hone in on those areas that need improvement. It will allow us to better understand customer pain points and how we can better resolve their issues.