Customer feedback analytics built to fuel your growth.

LoopVOC helps companies use feedback to build, position, and grow the best products.

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How it works

LoopVOC is the customer feedback analytics platform built to help SaaS teams turn feedback into product growth.

LoopVOC insights dashboards and reports in blue

Centralize Textual Feedback

Automatically connect feedback from online reviews, win/loss notes, surveys, and support tickets to create the central source of truth for market intel.

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Get Insights Instantly

Leverage out-of-the-box natural language processing for fast and easy insights about customer needs, competitive threats, and product gaps.

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Drive Measurable Results

Unlock real-time insights to build, position, and grow the best products. LoopVOC helps companies adapt strategies to address issues and grow faster. 

Meet the central source of truth for understanding your customers and the needs of the market you serve

Automatically connect feedback across the places where customers give it

Pre-built API’s integrate feedback & metadata across channels to create a central source. Aggregate and analyze feedback from online reviews, call transcripts, sales notes, and NPS in one place.

Instantly identify common themes and issues that need attention.

No more manually tagging feedback in spreadsheets. AI-powered text analytics and natural language processing instantly tag raw textual feedback with topics, sentiment, and operational data. 

 

Build product roadmaps that drive the biggest revenue impact

Stop building features based on what you think customers want. Gain quick insight into the product gaps that are driving the biggest impact to growth and retention. 

Leverage role-based insights for Product, Marketing, and Customer leaders.

Pre-built dashboards identify real-time issues to drive product, onboarding, and marketing strategies. Benchmark your strengths against competitors, and get alerts to keep a finger on the pulse of what your market needs.

Create custom insights with data discovery and visualization tools.

Custom data tools allow data analysts to build ad-hoc queries and analyze data on a deeper level. Build custom views and drill in to see trends and keywords about specific issues.

Take action to improve customer experience and drive product growth.

Alerts automatically notify users about new issues and actions needed to close the loop with customers. Take cohesive action across product management, sales, marketing, and customer success to drive impact for your customers and your bottom line

Save time. Reduce costs. Increase retention.

Automate manual processes to save time and money, while gaining faster insight into customer needs. Save customers from churning faster and keep teams focused on strategies that will drive revenue..On average, LoopVOC increases positive sentiment by 5%. Assuming positive customers see 10% higher retention rates than negative customers, a 5% increase in positive sentiment would increase retention revenue by $1.3M per year.

What our customers are saying about LoopVOC

Onboarding is Quick and Easy

Transform raw textual feedback into powerful insights in minutes. With LoopVOC, it’s easy to uncover themes and trends in your customer feedback. We’ve streamlined the process so you can get set up in minutes and unlock real-time insights to build, position, and grow the best products.

What is LoopVOC?

Your Data is always safe and secure

Protecting our customers’ data is one of our most important responsibilities. LoopVOC takes its commitment to safeguard this data seriously, making is a top priority in product design, system architecture, and internal processes. We’re committed to being transparent about our security practices.

Connect Feedback Where Customers Are Giving It

Get Your Free Voice of Customer Reporting Template

Analyze customer feedback & strategies impacting revenue.

With so much changing daily, it’s critical to review all the feedback coming into your business so that you can react, reassure and redirect focus as needed.

This template includes customizable graphs and scorecards to help teams report on customer and market feedback impacting new revenue and retention.

  • Revenue Scorecards
  • Customer Feedback Summaries
  • Key Takeaways by Trending Topics
  • Actions Plans and Analysis

Are you ready to drive smarter, faster growth strategies?

Grow your products faster with LoopVOC.

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