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Thought leadership and best practices for Voice of the Customer programs and strategies.
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May 19, 2020
How to Drive Customer Retention with Resources, Relationships, and Shared Responsibility
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May 13, 2020
Elevating Customer Marketing to Drive Greater Business Impact
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May 11, 2020
How to Start a Voice of the Customer Program With No Budget
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May 8, 2020
Steps CX Leaders Can Take Now to Centralize Teams Around the Customer
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April 26, 2020
How Sales and Marketing Can Collaborate for Customer-Led Growth
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April 23, 2020
Accelerating Impact — How Product Management and Marketing Can Work Better Together
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April 22, 2020
Delivering Results with Customer-Led Pricing Strategies
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April 21, 2020
It’s Time to Shift to Customer-led Growth Strategies
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April 16, 2020
Closing the Loop on Voice of Customer Feedback
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1 Comment
April 15, 2020
Measuring Risks to Revenue and Retention with Text Sentiment Analysis
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2 Comments
April 14, 2020
How B2B SaaS marketers can position their technology as a “must-have” when customers are cutting non-essentials
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1 Comment
April 13, 2020
Embracing a Culture of Customer Feedback — It Starts With Leadership
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2 Comments
April 9, 2020
New Voice of Customer Reporting Template to Help You Track Feedback and Fight Churn
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April 8, 2020
Removing the Red Tape from Cross-Functional Collaboration — Fighting Churn Means All Hands On Deck
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3 Comments
April 7, 2020
Supporting Customers and Employees Through Pivotal Change – An Interview With Zendesk’s Peter Neels
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1 Comment
April 5, 2020
How One Company Navigates COVID-19 with Customer-First Strategies
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4 Comments
March 26, 2020
New Salesforce Integration in Loop Offers Deeper Customer Feedback Insights
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March 25, 2020
Anticipating customer needs in unprecedented times — 5 steps for B2B SaaS
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5 Comments
February 26, 2020
The 4 Ultimate Voice of Customer Playbooks
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6 Comments
February 3, 2020
[The LoopVOC Playbook] Creating a Customer-Led Pricing Strategy Playbook
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15 Comments
February 3, 2020
[The LoopVOC Playbook] Using Customer Feedback to Drive Your Product Roadmap
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6 Comments
January 27, 2020
4 Steps to Create a Voice of Customer Culture That Drives Loyalty and Revenue
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7 Comments
January 21, 2020
Five Key Reasons to Build a Voice of Customer Program
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7 Comments
January 2, 2020
[SaaS Marketing] How to write more persuasive messages, faster with voice-of-the customer data
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9 Comments
December 20, 2019
Expert Tips for Building a B2B Review Strategy
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3 Comments
December 13, 2019
New NPS Survey Features in Loop
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1 Comment
December 3, 2019
[The LoopVOC Playbook] How to Improve Customer Experience Marketing Strategies with Customer Feedback
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1 Comment
November 27, 2019
How to Measure Customer Experience (CX) in 2020
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November 21, 2019
Introducing Competitive Benchmarking in Loop
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November 6, 2019
Alerts Now Available in Loop
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October 31, 2019
Why SaaS Companies Should Prioritize Online Review Sites for Customer Feedback
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3 Comments
October 24, 2019
How to Build a Cross-Functional Team for Voice of the Customer Collaboration
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4 Comments
October 22, 2019
Your Customer Experience Is Your Brand
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3 Comments
October 21, 2019
How to Quickly Analyze and Act on Customer Feedback
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3 Comments
October 18, 2019
NPS: It’s in the Feedback, Not the Score
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5 Comments
October 15, 2019
How to Benchmark Your Customer Feedback Trends Against Competitors
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1 Comment
July 29, 2019
How To Build A Voice of the Customer Program At Your SaaS Company
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5 Comments
July 10, 2019
Using Customer Feedback to Grow your SaaS Business
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1 Comment
June 21, 2019
3 Steps to Evaluate Your SaaS Pricing Strategy
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1 Comment
June 10, 2019
LoopVOC: Connecting SaaS Companies to Customer Feedback
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