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Thought leadership and best practices for Voice of the Customer programs and strategies.

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Salesforce and LoopVOC Integration
March 26, 2020

New Salesforce Integration in Loop Offers Deeper Customer Feedback Insights
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Remote Team Collaboration
March 25, 2020

Anticipating customer needs in unprecedented times — 5 steps for B2B SaaS
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Voice of Customer Playbooks from LoopVOC
February 26, 2020

The 4 Ultimate Voice of Customer Playbooks
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Steps for a customer-led pricing strategy
February 3, 2020

[The LoopVOC Playbook] Creating a Customer-Led Pricing Strategy Playbook
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Product Roadmap
February 3, 2020

[The LoopVOC Playbook] Using Customer Feedback to Drive Your Product Roadmap
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Building a Voice of Customer Culture
January 27, 2020

4 Steps to Create a Voice of Customer Culture That Drives Loyalty and Revenue
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Group of people coming together to form an arrow and show the impact of Voice of Customer programs
January 21, 2020

Five Key Reasons to Build a Voice of Customer Program
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rocket launching from laptop
January 2, 2020

[SaaS Marketing] How to write more persuasive messages, faster with voice-of-the customer data
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B2B Customer Reviews
December 20, 2019

Expert Tips for Building a B2B Review Strategy
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LoopVOC NPS Survey Upload Tool
December 13, 2019

New NPS Survey Features in Loop
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group teamwork photo
December 3, 2019

[The LoopVOC Playbook] How to Improve CX Strategies with Customer Feedback
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post it notes discussion board
November 27, 2019

How to Measure CX in 2020
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competitor benchmarking dashboard
November 21, 2019

Introducing Competitive Benchmarking in Loop
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post it pinned with light bulb drawing
November 6, 2019

Alerts Now Available in Loop
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feedback screen with 3 stars
October 31, 2019

Why SaaS Companies Should Prioritize Online Review Sites for Customer Feedback
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group brainstorming
October 24, 2019

How to Build a Cross-Functional Team for Voice of the Customer Collaboration
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neon sign
October 22, 2019

Your Customer Experience Is Your Brand
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happy face and 5 stars
October 21, 2019

How to Quickly Analyze and Act on Customer Feedback
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customer experience concepts
October 18, 2019

NPS: It’s in the Feedback, Not the Score
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man drawing upward trend
October 15, 2019

How to Benchmark Your Customer Feedback Trends Against Competitors
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