DrChrono used Loop to spot customer feedback trends and gather the data they needed to build a business case for new support channels. After quickly rolling out chat support, they’re already seeing an uptick in customer sentiment and CSAT scores.
BoomTown chose Loop to consolidate and analyze all of their customer feedback channels in one place and establish a single source of truth for customer priorities.
Loop makes it easy to track the volume and sentiment of online reviews across their competitive landscape, allowing 123FormBuilder to product, sales, and marketing opportunities quickly.
Loop is helping SquadLocker start their first Voice of Customer program by bringing direct and indirect feedback into one place. With a comprehensive view of data, teams across the company can now ensure strategies are focused on customer priorities.