This week, LoopVOC released an Alerts feature to give you more real-time visibility into customer feedback trends. You will now be notified automatically about shifts in customer feedback that need to be addressed.
Loop will proactively search for conditions daily, by product and by topic, and will alert you of the specific trend that needs attention. This feature will ensure that LoopVOC is not just providing you real-time access to customer feedback, but also monitoring trends for you.
Once you’ve been alerted of a trend and have context for what’s driving the customer feedback, you can create Actions to address. You can click “Create Action” directly from the Alerts or Details page. By creating an action, you can name the specific action your team will be taking to address the feedback and then track the impact of these actions on the feedback over time. This will increase visibility into the work you’re doing and provide your team with data to demonstrate the impact of your initiatives.
We believe that technology should increase productivity, not create more work. With this in mind, our team will continue to roll out new features and alerts to help you work smarter.
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