Built for B2B SaaS Teams

Loop helps product, marketing, and customer experience teams constantly

improve decisions on who to serve, what to build, and how to grow.

What are your customers saying about you?
Product Management

Keep your finger on the pulse of customer needs to effectively prioritize product development and deliver innovative solutions.

Product & Customer Marketing

Leverage deep buyer insights to create stronger go-to-market strategies, optimize pricing and packaging, and drive more revenue.

Customer Experience

Drive visibility into the real problems and opportunities happening at the front-line to get and keep customers loyal.

Features that turn feedback into insights, insights into action.

FEEDBACK TRENDS

Identify the topics coming up most frequently in feedback, from pricing to feature requests to customer experience gaps.

COMPETITIVE INTEL

Monitor customer feedback, compare to competitors, and proactively listen to trends happening in your space. 

STRATEGIC INITIATIVES

Tie feedback to initiatives. Act quickly on insights and track product, pricing, and experience initiatives over time.

TEXT ANALYTICS

We use natural language processing to highlight the issues and keywords likely to impact your business.

REPORTS & DASHBOARDS

Measure the impact of feedback trends and actions on key performance indicators, such as customer sentiment.

ACTION IMPACT

Evaluate the performance of initiatives to ensure they are solving their intended problems and new ones as they come up.

MULTI-CHANNEL LISTENING

Listen for feedback about your products across channels, from online reviews to support tickets to sales opportunity notes.

NOTIFICATIONS & ALERTS

Receive alerts when trends reach a significant level that requires attention, so you can react in near real-time.

UNLIMITED USERS

Provide visibility into the Voice of the Customer across your organization. Invite your entire team at no extra cost.