Platform Overview

Multi-channel listening

Listen to customer needs in real time.

Online & App Store Reviews Aggregate and analyze online reviews from any public site, from G2 and TrustPilot to the App store.
Quickstart Integrations Quickly connect feedback from standard platforms like Zendesk & Salesforce. Use Zapier to set up triggers that send feedback data to LoopVOC instantly.
Custom Integrations Leverage our open API to analyze feedback from any system, and push tagged data from LoopVOC to other sources including custom BI tools.
Embedded survey tool Collect and analyze feedback directly from LoopVOC.

Instantly identify common themes.

AI-Driven Topic Classification Automatically classify feedback text with custom topics.
AI-Driven Sentiment Analysis Automatically classify feedback text as positive, negative, or neutral.
User-Driven Rules Create custom rules to tag text based on keywords.
User-Driven Tagging Add new topics and retag text on the fly to improve predictions and reporting.
Multi-Lingual Text Analytics Classify topics from text in any language.

Actionable insights from day one.

Executive dashboards Quickly identify strengths, weaknesses, and threats based on topic impact.
Topic Impact Score Automatically calculate the impact of topics based on frequency and overall sentiment.
Benchmarking Compare strengths against competitors to understand your differentiation in the market.

Identify relevant issues as they’re happening.

Product Dashboards Custom views for product managers to see feature requests & product gaps in real-time.
Marketing Dashboards Visualize customer needs to create positioning that uses the voice of your customers.
Customer Experience Dashboards Automatically surface trends related to onboarding, support, billing, and customer success.

Analyze data on a deeper level.

Custom dashboards Build custom views and drill in to see trends and keywords about specific issues.
Search and Filter Search and filter feedback by date, product, and custom attributes.
Segmentation Build custom segments to understand trends within unique customer groups.
Export Export data to CSV or your data warehouse.

Track the effectiveness of your initiatives.

Unlimited users Invite your entire team to collaborate around the voice of the customer.
Alerts Automatically notify stakeholders when feedback has become more negative.
Action Tracking Create and track actions assigned to stakeholders to resolve issues.
Action Impact Analysis Measure the impact of product and GTM tactics on customer sentiment.